Refund & Guarantee Policy
Buy with confidence — here's how it works.
We want you to move forward with confidence. Here's how guarantees and refunds work across our courses, coaching, and cohorts.
Self-paced courses
(Above & Below the Line, Transilient by Design, EI Foundations, From Tool to Teammate, Meetings That Decide)
14-day do-the-work guarantee. Go through the material and put it to use in a real situation. If, within 14 days of purchase, it isn't helping, email us and we'll refund you.
Fair use. Because our courses are short and immediately usable, we reserve the right to decline a refund where a course has been substantially completed or its materials downloaded, or where the guarantee is being misused (for example, repeated purchase-and-refund).
Free previews. Where a course offers a free preview, it costs nothing and there is nothing to refund. Taking a preview doesn't shorten or affect the guarantee on a later purchase.
Coaching programs
(Laser Coaching, Promotion Sprint, First 90 Days, Leadership Development, and Executive Partnership & Advisory, with Doug or Ashley)
First-session promise. Every program starts with a free 30-minute conversation, so we only begin when it's the right fit. If your first paid session doesn't deliver what you hoped for, tell us within seven days of that session and we'll refund the rest of your program: everything except the first session. If you're paying in instalments, any instalments not yet charged are cancelled.
After the first session. Because coaching time is reserved and delivered live, sessions are non-refundable once delivered. If something isn't working, tell your coach and we'll make it right.
Integration Sessions added to a course. If you added an Integration Session at checkout and refund the course within the 14 days without having taken the session, the session is refunded with it. Once a session has been delivered, it isn't refundable.
Rescheduling. Please give at least 24 hours' notice to reschedule a session.
Private Team Cohorts
These are scoped, scheduled engagements arranged on a booking call. They are non-refundable once dates are confirmed. If you need to reschedule, contact us as early as possible.
How to request a refund or ask a question
Email [email protected] with your order details within the applicable window, and we'll take care of it.
